Behavioral Health Specialist I, Referral Coordinator

Deschutes County
September 16, 2023
Bend, OR
Job Type


Deschutes County Health Services supports over 400 staff in Behavioral and Public Health programs working to promote and protect the health and safety of the community in a broad variety of community based settings.

Deschutes County Behavioral Health (DCBH) is the Community Mental Health Program providing safety net and core clinical services for community members in Deschutes County dealing with mental health and substance use conditions. DCBH is also a Certified Community Behavioral Health Clinic (CCBHC). As such, DCBH relies on multi-disciplinary teams to provide innovative, evidence based, recovery-oriented services in behavioral healthcare settings co-located with physical health providers.

We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,200 employees provide County services in a number of departments, divisions, and offices.

Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods.

We hope you'll consider joining our talented team.

This Referral Coordinator position is part of a dedicated group of clinicians on the Access team in our behavioral health department. This position is responsible for managing incoming and outgoing referral processes for enhanced linkages between our agency and community partners. The referral coordinator works closely with the Access supervisor and our front desk staff on creating efficiencies and improving processes for how clients are referred to and from our agency.

The position also routinely completes behavioral health screenings with clients of all ages and provides care coordination, case management, and consultation to meet clients' needs. Duties include, but are not limited to, leading our Pacific Source OHP panel referral process; assisting the Access team with referrals to community resources; updating and maintaining community resource lists; assisting DCBH treatment teams with community referrals for clients stepping down to a lower level of treatment; and managing and maintaining feedback loop for referrals from other community partners (such as, other health care clinics, schools, social services agencies, probation, etc.)

This position is primarily located in Bend, though working at other clinic sites in Redmond and La Pine will be required. This can be discussed further at the time of the interview.

Typical schedule is Monday through Friday, 8am to 5pm, though an adjusted work schedule can be discussed.

This position is located in Deschutes County and may be eligible for hybrid of in-office/remote work as allowed by policy and approved by the supervisor.

Key Responsibilities:

  • Provide referral coordination and consultation for internal and external referrals.
  • Track and manage referrals to ensure a closed loop referral process.
  • Conduct screenings and complete screening documentation related to client needs and services in a timely and professional manner.

What You Will Bring:
Knowledge of or experience with:

  • Care coordination, case management, screening, and clinical documentation skills.
  • Best practices for managing closed loop referral process.
  • Understanding of the local behavioral health resources and Deschutes County Health Services role in that system.

Skill in:

  • Communicating effectively both verbally and in writing.
  • Tracking and executing various administrative tasks and projects in an organized and timely fashion.
  • Working effectively both independently and in a team setting.
  • Establishing and maintaining effective working relationships with other employees, clients, other agencies, and the public at all times.

*This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function.

Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your account for application status.

Review the full job description by clicking HERE.
$4,860.75 to $6,513.84 per month for a 172.67 hour work month. Excellent County benefits package when eligible. This union-represented position is available immediately.

Our robust health plan is offered at a minimal cost of $90 per month, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details.
Minimum Qualifications

  • Bachelor's degree in a behavioral sciences field;
  • OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job.

There are registration/certification requirements under the Mental Health and Addiction Counseling Board of Oregon (MHACBO) that apply to Qualified Mental Health Associates (QMHA) hired by Deschutes County Health Services (DCHS). Please see website for information on these requirements: .

There is no need to take action at this point. More information will be provided to candidates who progress to the final stage of the interview process. Registration and/or certification must be received within 14 days of hire date. Fees will be paid by DCHS if the candidate selected for the position meets the criteria for registration/certification.

Preferred Qualifications :

  • Demonstrate commitment and experience advancing equity and diversity in a workplace or community setting.
  • Bilingual in Spanish and English.
  • Customer service skills with the ability to proactively problem solve.
  • Experience with EPIC platform.
  • Certification as an Alcohol and Other Drug Counselor (CADC).

Necessary Special Requirements
The employment offer will be contingent upon pre-employment screening for criminal history and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). These screenings must be completed with satisfactory findings in order for a formal offer of employment to be extended.

NOTE: Per OAR 407-007-0000 to 407-007-0100 (Download PDF reader) this position requires a Criminal Background check through the State Background Check Unit/Orchards, which may also include being fingerprinted. These rules provide for the reasonable screening under ORS 181A.195, 181A.200, 409.027 AND 413.036 of the County's employees to determine if they have a history of specific criminal behavior identified in federal or state law or rules such that they should not be allowed to work, be employed, or perform in positions covered by these rules. Please click HERE (Download PDF reader) to review Criminal Records Check Rules. All offers of employment for this position are contingent upon the candidate receiving final approval from the State Background Check Unit/Orchards to work in this position.

Excellent County benefit package when eligible.
Deschutes County offers eligible employees a comprehensive health care package that covers medical, prescription, dental, and vision coverage for employees and their eligible dependents at a minimal cost of $90 per month. Coverage becomes effective the first of the month following 1 month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, Deschutes County provides a generous and comprehensive benefits program to eligible employees.

Employer paid benefit offerings include:

  • Life Insurance for employee and dependents
  • Accidental Death and Dismemberment Insurance
  • Long-term Disability Insurance
  • Employee Assistance Program
  • Retirement Program through Oregon PERS
  • Time Management Leave

Employee paid voluntary benefit offerings include:

  • 125 Flexible Spending Program
  • 457 Deferred Compensation Program
  • Supplemental Life and Accident Insurance

To learn more about Deschutes County's generous benefit offerings, please visit and click on Employee Benefits.

Closing Date/Time: 9/28/2023 11:59 PM Pacific

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