Health Services Operations Manager

Deschutes County
September 17, 2023
Health Services Campus and Local Clinics, OR
Job Type




Deschutes County Health Services (DCHS) has a primary responsibility to help address the basic health and wellness of Deschutes County residents. The Department supports over 400 staff in Behavioral and Public Health programs working to promote and protect the health of the community in a broad variety of community based settings. The Operations Manager position is part of Administrative Services, which ensures DCHS has the facilities, resources, and support necessary to provide the highest quality of service to clients, customers, and the community through planning, consultation, implementation, analysis, and review.


We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,200 employees provide County services in a number of departments, divisions, and offices.

Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods.
We hope you'll consider joining our talented team.


Deschutes County Health Services is accepting applications for experienced candidates for an Operations Manager position. The Operations Manager will report to the Health Services Operations Officer and support a wide range of Public Health and Behavioral Program Department initiatives. This position supervises staff and manages a complex and diverse set of business support services and assets for the Department. This position will help manage and support operational activities that include: behavioral health front office, safety, facilities, fleet, equipment, technology, continuity of operations and associated training programs. An ideal candidate will have extensive experience implementing State and Federal compliance requirements including HIPAA and the use of an electronic heath record system (EPIC) to support client appointments, healthcare insurance billing and associated clinical services.

The position will manage and direct day-to-day operations for the Department and this role with regularly review fleet, facilities and safety process workflows, policy and procedures and ensure they are effective and efficient. This exempt position is required to respond or direct the response following an activated panic alarm, incident that impacts operations or an emergency that may occur after hours and/or on weekends.

This role regularly engages and coordinates with the Road Department, Facilities Department and IT Department to ensure 400+ staff and thousands of clients are properly and safely supported at building locations in Sisters, Redmond, Bend and La Pine. This position will involve continuous problem-solving and prioritization of work. The role requires sound operational judgement particularly in directing a response to urgent issues. An ideal candidate will have proven experience to maintain cooperative working relationships with community partners, County staff, Departments and the general public.

Key Responsibilities:

  • Manage staff and support a variety of daily activities and Department projects related to fleet, facilities, safety and behavioral health front office administrative activities.
  • Directs support activities at multiple sites in service to the department, clients, and the public at large; monitors the process to ensure accurate documentation of essential information in the electric health record (EHR) system to meet compliance, service delivery and care coordination requirements.
  • Develops and implements operational management systems, processes, and best practices to ensure effective operations in the delivery of services and programs, with a focus on continuous improvement of operations.

What You Will Bring:
Knowledge of or experience with:

  • Principles and practices of public administration including human resources, management analysis, incident command, continuity of operations, budget, negotiation techniques, and staff relations.
  • Principles and practices of public administration including management analysis, budget, negotiation techniques, and staff relations and development.
  • Understanding and experience to apply and use Incident Command System (ICS) best practices.

Skill in:

  • Personnel management including hiring, terminating, developing, training, and monitoring.
  • Interpreting and applying complex regulations, technical standards, procedures, federal and state rules and regulations, collective bargaining agreements, and County policies and procedures.
  • Effectively managing projects and process development though all stages of its life cycle.
  • Leading large groups and training people in an effective manner including emergency response procedures.
  • Strong written and verbal communication skills with all levels of the organization.

*This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function.

Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your account for application status.

Review the full job description by clicking HERE.

$8,313.53 to $11,140.91 per month for a 172.67 hour work month. Excellent County benefit package when eligible. This position is available immediately.

Our robust health plan is offered at a minimal cost of $90 per month, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details.
Minimum Qualifications

  • Bachelor's degree in Finance, Public Policy and Management, Business, or similar;
  • AND five (5) years of relevant experience, including healthcare, administrative, operations, as well as managerial experience;
  • OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the essential functions of the job.

Preferred Qualifications :

  • Healthcare industry experience demonstrating a record of continuous improvement of systems and processes that led to efficiencies, cost savings, effectiveness for users or the organization.
  • Project Management experience with a record of successfully implementing information technology, facility, fleet or safety related outcomes.
  • Proven experience leading large groups of people to respond to emergencies or incidents
  • Proven experience working with electronic health records system particularly EPIC.
  • Experience managing in a union environment.

Necessary Special Requirements
Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended.

Driving is a requirement for this position. Must have dependable transportation and be able and willing to drive throughout Deschutes County in sometimes adverse weather conditions.

Necessary Special Requirements:
Work is performed in a clinical or office environment. Walking, siting, standing in an office environment and/or in the field in inclement weather and interacting with people with difficult behaviors.

Excellent County benefit package when eligible.
Deschutes County offers eligible employees a comprehensive health care package that covers medical, prescription, dental, and vision coverage for employees and their eligible dependents at a minimal cost of $90 per month. Coverage becomes effective the first of the month following 1 month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, Deschutes County provides a generous and comprehensive benefits program to eligible employees.

Employer paid benefit offerings include:

  • Life Insurance for employee and dependents
  • Accidental Death and Dismemberment Insurance
  • Long-term Disability Insurance
  • Employee Assistance Program
  • Retirement Program through Oregon PERS
  • Time Management Leave

Employee paid voluntary benefit offerings include:

  • 125 Flexible Spending Program
  • 457 Deferred Compensation Program
  • Supplemental Life and Accident Insurance

To learn more about Deschutes County's generous benefit offerings, please visit and click on Employee Benefits.

Closing Date/Time: 10/1/2023 11:59 PM Pacific

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