Recreation Leader – FT – Generalist
About this position : The City of Portland, Parks and Recreation is seeking application for Recreation Leader - Generalist. The Recreation Leader provides customer and member services to a broad range of multicultural and multilingual communities in a variety of settings in-person, via telephone and through e-mail. The Recreation Leader will carry out responsibilities with initiative, while exercising sound judgment and problem-solving skills in the daily performance of their work utilizing diplomacy and de-escalation techniques with disgruntled participants and visitors. This position requires strong customer service skills, cultural sensitivity, communication, computer skills, problem solving, flexibility, and the ability to multi-task in an ever-changing environment. The Recreation Leader reports directly to a Recreation Supervisor. These positions require working a flexible schedule including mornings, afternoons, evenings, designated holidays and weekends.
This recruitment will identify qualified candidates for Portland Parks & Recreation. Future vacancies may be filled from this pool of qualified candidates. The current vacancy is for work in a community center setting. Positions filled by this recruitment may be full-time, part-time, and temporary.
As the Recreation Leader - Generalist, you will:
- Provide Customer Service.
- Provide information on special events, programs and rental opportunities.
- Gather information and data for class and activity registrations, facility rental coordination.
- Collect fees, process credit card payments.
- Maintain confidentiality and adhering to purchase card industry standards.
- Records management, bank deposit and reconciliation.
- Building supervision during morning, evening and weekend shifts.
- Provide leadership during implementation and execution of emergency action plans such as lock down/lock out procedures, building evacuation and medical emergencies.
- Assist with planning and conducting of recreation programs, activities, and special events.
- Development of social media posts and marketing materials.
- Assistance in the recruitment, selection and training of assigned program staff, including processing paperwork related to hiring.
- Monitoring office materials, supplies and equipment.
As a person, you are:
- Collaborative: An outgoing professional who values partnership and develops and supports relationships to get things done .
- Strong Communicator: You can build trust and strong relationships through transparent and clear communication.
- Solutions Oriented: Uses strong communication skills to work with a variety of internal and external stakeholders to create, implement, document solutions, and problem solve .
- Someone who Value Diversity, Equity, and Inclusion (DEI): Embrace anti-racism through intentional partnership, self-awareness, and action, showing cultural humility, advocacy, and mindfulness. Use DEI concepts to guide and inform your work.
- Emotionally Intelligent: Motivated , passionate, team-oriented, and empathetic .
This position is represented by Laborers' (LiUNA) Local 483 - Recreation collective bargaining agreement, view the agreement at https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements .
About the Bureau:
Portland Parks & Recreation (PP&R) is committed to the overall Citywide vision that race will have no detrimental effect on people of color, refugee, and immigrant communities in accessing our parks and natural areas, or from the benefit of our services. We recognize, understand, and encourage celebration of the differences that surround us. Diversity and equity are vital to PP&R's ideals and values. The City of Portland, Oregon is a growing and diverse city of 650,000 residents, nearly 20% of whom speak languages other than English at home. PP&R values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. PP&R encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds. Although not required, PP&R encourages candidates that can fluently speak another language to include that information in their application materials. Multilingual candidates are encouraged to apply.
City of Portland Core Values:
Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility
These values guide our actions as we serve the community and engage our workforce. To learn more about the City's core values, please click here .
Why work at the City of Portland?
The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in all people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package , including but not limited to medical, dental, vision, basic life, short- and long-term disability coverage to eligible employees and their families. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today.
The City of Portland also participates in the Oregon Public Employees Retirement System (PERS). For more information on the City of Portland's benefits please click here .
Currently, many positions with the City of Portland are being performed remotely due to COVID-19. In the future, current positions classified as "full-time remote" could: 1) remain full-time remote, 2) become a remote/onsite mix, 3) revert to full-time at a city work location. As the situation evolves, the exact work location of the position in this recruitment may change based upon leadership direction and approval.
The City is offering an optional information meeting for this recruitment. Please see the Additional Information section below for details.
Applicants must provide details in their supplemental question responses and resume that demonstrate how their education, training and/or experience, meets each of the following minimum qualifications:
- Ability and experience incorporating the needs of people of those who are BIPOC, including immigrants and refugees, people with disabilities, those experiencing poverty/houselessness and those of all ages and interests into recreation programs.
- Knowledge and experience in recreation programs and activities including facilitation.
- Knowledge and experience using current technologies in basic office practices and procedures including data entry and computer-based registration processes.
- Skilled at oral and written customer service communications including the ability to respond courteously and effectively with diverse populations. This communication includes internal and external stakeholders such as staff, participants, and the general public.
- Skilled at keeping accurate records including registration, deposits, receipts, logs and securing confidential customer data.
Applicants must also possess:
- A valid state driver's license and an acceptable driving record at the time of appointment.
The Recruitment Process
An evaluation of each applicant's training and experience, as demonstrated in their résumé and answers to the supplemental questions, weighted 100%. Do not attach materials not requested. Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection.
** PLEASE NOTE: The eligible list generated from this recruitment may be used to fill future vacancies**
Recruitment Activity Schedule:
- Job Posting closes: 8/2/2021
- Applications Reviewed: 7/23/21- 8/9/21
- Eligible List / Notices Generated: week of 8/9/21
- 1st Round of Interviews: Mid -August
- 2nd Round of Interviews (if needed): Late-August
- Job Offer: Mid-September
*Timeline is approximate and subject to change.
Applicants must submit a professional resume and responses to the supplemental questions online, specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following Application Instructions:
- Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
- Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
- Your resume should support the details described in your responses to the supplemental questions.
- If you are requesting Veteran's Preference, as identified below, please describe in your responses to the supplemental questions and resume any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the "To Qualify" section above.
Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested. E-mailed and/or faxed applications will not be accepted.
Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application.
Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than the closing date and time of this recruitment.
ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance.
Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.
Did you know? The City of Portland offers How to Apply Classes that are free and review best practices for applying to the City. Follow the link for the most recent list of scheduled dates: https://www.portland.gov/bhr/events
Tamara Larison, Senior Recruiter
Bureau of Human Resources
(503) 823-3523 An Equal Opportunity / Affirmative Action Employer
OPTIONAL INFORMATION SESSION
To assist you in understanding this position and the recruitment process, we will offer an Optional Information Session that will provide you with details about the position and about the application process. You are not required to attend to apply for this job. You are welcome to join us for the optional session below:
Monday, July 26, 2021
12:30 PM Pacific Time (US and Canada)
Meeting ID: 846 0916 9363
Find your local number: https://us06web.zoom.us/u/kb6pCcAx5sClosing Date/Time: 8/2/2021 11:59 PM Pacific