Technology Services Manager (Manager II)

City of Portland, Oregon
May 10, 2023
Portland, OR
Job Type


The Position

The City of Portland is seeking a Technology Services Division Manager to join the Portland Bureau of Transportation!

This position manages the Technology Services Division within the Business Services Group. The Technology Services Division provides GIS & mapping, business systems analysis, technology project management, and application development & support functions for bureau-specific applications and systems, including PBOT's enterprise asset and work management system (IBM-Maximo) and more than ninety (90) other applications and databases.

What you'll get to do:

  • Guide and provide oversite to four (4) functional program areas that comprise PBOT's Business Technology Division: Mapping & GIS, Business Systems Analysis, Technology Project Management, and Application Development & Support.
  • Set vision, priorities, and actions to optimize system investments and support the complex needs of the bureau.
  • Liaison with the City's Bureau of Technology Services.
  • Direct the development, maintenance, stewardship, and dissemination of asset, spatial and related data resources.
  • Coordinate, guide and plan system/software development, deployments, migrations, updates, and upgrades.
  • Manage a staff of 12 employees, including the prioritization of work, developing work plans, and reviewing work products.
  • Manage the work of outside consultants, including the selection of contractors, negotiation of terms and conditions, and authorization of work and payments.
  • Represent PBOT and provide leadership within bureau and citywide committees that discuss process improvement, strategic planning, and technology initiatives.
  • Develop and oversee the expenses of a $3.7 million budget.

Who you are:

  • Equitable Leader: You are a strong equitable leader with a commitment to your position as well as your team/employees. Being an ethical, fair, and supportive leader is critical.
  • Organized: You can work on a multitude of tasks and understand/react to various situations in a fast-paced work environment.
  • Project Manager: You have knowledge of project management principles and can support, lead, and review various operational projects that supports the bureaus initiatives. These projects may vary greatly in scope.
  • Equity Focused: So much of what we do within the City involves pausing and looking at each project through an equity lens. Your experience with ensuring projects/reports/etc. are equitable and accessible is very helpful.
  • Innovative Manager: You can manage new ideas, from ideation to taking action and making them become a reality.
  • Problem Solver: You are a creative problem solver that can identify problems early & utilize active listening & effective communication to find resolutions.
  • Excellent Communicator: You are a strong communicator to technical and non-technical individuals and who is proficient verbally and in writing.

City of Portland Core Values:
Anti-racism | Communication | Collaboration | Equity | Transparency | Fiscal Responsibility
These values guide our actions as we serve the community and engage our workforce. To learn more about the City's core values, please click here.

Why work at the City of Portland?
The City of Portland workforce serves a population of over 650,000. We are culture- and solutions-driven, viewing every challenge as an opportunity to learn, improve, and share our expertise. We are committed to removing systemic barriers to resources, access, and opportunity. The City is a believer in ALL people and continues to actively recruit and retain diverse top talent every day. We offer a comprehensive benefits package, including but not limited to medical, dental, vision, healthcare flexible and/or dependent care spending accounts, Carrot Fertility, basic life, short- and long-term disability coverage to eligible employees and their families. If you are open-minded, motivated, community-focused, and self-aware, please apply yourself at the City of Portland today.

The City of Portland also participates in the Oregon Public Employees Retirement System (PERS). For more information on the City of Portland's benefits please click here.

Work Location
Many positions within the City are designated as hybrid and currently the City requires you to work in-person one day per week. Beginning in May 2023, most hybrid employees will be expected to perform at least half of their work in-person. City Council approved a human resources administrative rule in January 2023, HRAR - 4.045, requiring employees, including those who are fully remote and hybrid, to perform work within Oregon or Washington. Employees have until May 4, 2023, to be in compliance with the new rule. For more information, click here.

To Qualify

Applicants must meet each of the following minimum qualifications. Describe in their cover letter and resume how their education, training and/or experience, meets each of the following minimum qualifications:

  1. Experience providing effective management and supervision includingcoaching and performance management.
  2. Experience exercising independent judgement and problem-solving techniques to complex problems while addressing customer needs and business requirements.
  3. Advanced knowledge of methods and techniques used in the installation, troubleshooting, upgrading, and/or problem resolution of software.
  4. Experience communicating complex ideas, both written and verbal to both technical and non-technical individuals and abilityto build relationships and collaborate with diverse stakeholders.

The Recruitment Process

An evaluation of each applicant's training and experience, as demonstrated in their cover letter and resume, are weighted 100%. Do not attach materials not requested. Only candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

** PLEASE NOTE : The eligible list generated from this recruitment may be used to fill future vacancies**
Recruitment Timeline:

  • Job Posting Closes: Monday, May 29, 2023
  • Applications Reviewed: Week of May 29, 2023
  • Eligible List: Week of June 5, 2023
  • 1st Round of Interviews: End of June
  • Job Offers: July

*Timeline is approximate and subject to change
Applicants must submit a cover letter and professional resume online, specifically focused on your qualifications for this position as identified in the "To Qualify" section of this announcement in accordance with the following Application Instructions:

  • Your résumé and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
  • Your cover letter should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
  • Your resume should support the details described in the cover letter.
  • Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
  • If you are requesting Veteran's Preference, as identified below, please describe in your cover letter any transferrable skills obtained during your military service and how they relate to each of the required minimum qualifications under the "To Qualify" section above.

All completed applications for this position must be submitted no later than the closing date and time of this recruitment. E-mailed and/or faxed applications will not be accepted .

Additional Information

Work Status: Non-citizen applicants must be authorized to work in the United States at the time of application.

Veterans' Preference: If you are requesting Veterans' Preference, attach a copy of your DD214/DD215 and/or Veterans Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veterans' Preference AND include a copy of your documentation for each recruitment to which you apply. Veterans' Preference documentation must be submitted no later than the closing date and time of this recruitment.

ADA, Pregnancy, and Religious Accommodations: If you identify as a person with a disability, are pregnant or nursing, or observe a religious practice(s), and would like to request a reasonable accommodation when applying for this job, please contact the Recruiter below for assistance.

Equal Employment Opportunity: It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply.

Language Pay Differential: City of Portland employees who speak one or more languages in addition to English, may be eligible to receive a "language pay differential." This is compensation for qualifying multilingual City employees who use their language skill to assist the community. More about the language pay differential can be found here.

Did you know? The City of Portland has How to Apply Videos and offers How to Apply Classes. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement or starting in April 2023 you are invited to attend the Question and Answers session. If you prefer to attend a virtual class, they are also available once a month.

Contact Information:
TroyLynn Craft
Senior Recruiter

An Equal Opportunity / Affirmative Action Employer Closing Date/Time: 5/29/2023 11:59 PM Pacific

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